Payment, Shipping & Returns
Return & Refund
We want to provide you with the best experience possible, so we take customer satisfaction very seriously.
Purenso offers a 10 working days replacement guarantee on all products on delivery of wrong or damaged product. Please get in touch with us within 10 days of receiving your order if you would like to have it replaced. We will arrange a reverse pick-up for your order and its replacement within 30 days from the delivery date. Kindly note that a return will be initiated *ONLY* on delivery of a wrong/damaged. For arranging a return please call us at 1800-419-8775 OR write to us at firstname.lastname@example.org
We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.
If your goods are damaged or if you received an incorrect product, we would be happy to give you the following alternatives;
- Exchange the goods for an alternative of your choice to equal value.
- Give you full refund for the price you paid for the goods.
At the Purenso Select, every care is taken to ensure your order is well packed before it is dispatched, We taken extreme measures to ensure that your order arrives in pristine condition.