🚚 Shipping Policy

🚛 Domestic Shipping (India)

• Enjoy Free Shipping on all orders above ₹200 within India.

• Domestic Orders: Dispatched within 48 working hours. Delivery time is typically 4 to 7 working days depending on your location.

• International Orders: Dispatched within 72 working hours, and generally delivered within 10 to 15 working days.

• We ship globally using trusted logistics partners: Aramex, DHL, BlueDart, DTDC, India Post, and Delhivery.

🔁 Returns & Replacements

At Purenso, your satisfaction is our priority.

We offer a 10-day replacement guarantee for:

• Damaged products

• Incorrect items received

How it Works:

• Contact us within 10 days of delivery

• We’ll arrange a free reverse pickup

• A replacement will be dispatched within 30 days of return approval

📞 Call: 1800-419-8775
📧 Email: support@purenso.in

Please Note:

• Returns are accepted only for damaged or incorrect items

• Returns must be pre-authorized — unsolicited returns will not be processed

• For damaged/incorrect goods, you can choose between:

  • A replacement product of equal value

  • A full refund for the item value

We take utmost care in quality packaging and ensure your order reaches you in pristine condition.

🌍 International Shipping

We ship globally via trusted logistics partners like Aramex, DHL, and more.

• Dispatch Time (International): Within 72 working hours

• Estimated Delivery (International): 10–15 working days*

• *Note: Transit time varies based on destination. Purenso is not liable for customs clearance delays.

📦 Customs & Import Guidelines (International Orders)

Import regulations vary by country. Customers are responsible for:

• Clearing their shipment through customs

• Paying any duties or taxes levied by local authorities

We’ll provide necessary supporting documents to assist with customs clearance, but we cannot manage the clearance process on your behalf.

For any shipping queries, feel free to:
📞 Call us: 1800-419-8775
📧 Email us: support@purenso.in

🌍 International Order Return & Refund Policy

We ship worldwide with care—but international customers must ensure compliance with their local import laws. Here's what you need to know:

🛃 Customs Clearance Responsibility

It is the customer’s responsibility to:

• Understand and comply with their country’s import duties, taxes, and custom clearance procedures

• Stay in touch with their local customs office to avoid delays or confiscations

📦 If the Shipment Is Returned to Sender

If you're unable to clear your order through customs and the shipment is returned to us:

• ✅ Refunds will only be initiated once the package is safely received back at our facility

• 📉 The refund will be processed after deducting:

  • Original shipping charges

  • Any Return-to-Origin (RTO) or customs handling fees

🚫 No Refund in the Following Cases

• Shipment is confiscated, lost, or destroyed due to non-clearance

• Shipment is not returned to us (e.g., stuck in customs permanently)

💸 Refund Processing Timeline

• Refunds will be issued to your original payment method

• Please allow 7–10 business days after we receive the returned parcel for processing

📝 Important Note

We highly recommend all international customers:

• Reviewing your country’s import policies before ordering

• Staying in contact with your local customs office for updates

• Ensure all documentation and duties are handled promptly to avoid order loss